Frequently Asked Questions: Payment, Shipping, and Returns

Understanding the details about payment methods, ordering process, shipping, and return policies is essential for a smooth and satisfying shopping experience. Below is a comprehensive guide answering the most common questions to help you navigate your purchase with confidence.

Accepted Payment Methods

We offer multiple secure payment options for your convenience:

• Credit or Debit Cards: Visa, Mastercard, and American Express.
• PayPal: A trusted, fast, and secure way to pay online.

These options ensure flexibility and security when you complete your purchase.

How to Place an Order

Placing an order is simple and user-friendly. Follow these steps:

1. Navigate to the product page of the item you wish to buy.
2. Click the "Add to cart" button to add the product to your virtual shopping cart. You can continue browsing and add multiple items.
3. When ready, click "Go to check out".
4. Enter your email address and choose your payment method—either pay directly or through PayPal.
5. You will be redirected to a secure page to select your shipping and payment options.
6. Confirm your order to complete the purchase.

This streamlined process ensures a hassle-free checkout.

Shipping Information

When Will My Order Ship?

• In Stock Items: All orders for products currently in stock are shipped within 2 business days.
• Made-to-Order Items: Since all products are handcrafted by artisans in a small workshop in Mexico, some items may take 2-3 weeks to ship if they are not in stock. This ensures the highest quality craftsmanship.

Shipping Methods and Delivery Times

• Shipments are made via FedEx, DHL, Red Pack, or Estafeta.
• Delivery times depend on the product weight:
• Items under 1 kg: Next-day delivery.
• Items over 1 kg: 3-5 business days.
• All shipping fees are prepaid.

Package Condition and Receipt

• We carefully package every order to ensure it arrives in perfect condition.
• If your package arrives opened or damaged, please do not accept it. Return it to the sender.
• Contact us immediately to arrange a replacement shipment.

International Shipping

We proudly ship worldwide, bringing our artisan products to customers across the globe.

Return & Exchange Policy

We value the craftsmanship behind every SIANDRA product, and we want you to be fully satisfied with your purchase.

• Due to the handcrafted nature and natural materials, slight variations or minor irregularities are normal and do not constitute defects.
• Refund Requirements:
• Original receipt must be included.
• Items must be returned in their original packaging and condition.
• Refunds are processed via the original payment method.
• Return Shipping: The buyer is responsible for return shipping costs.
• Return items using a traceable shipping method to ensure safe delivery.
• Upon receipt of the returned product, we will process your refund promptly.

By understanding these policies and procedures, you can shop with confidence and enjoy our beautifully crafted products with peace of mind. If you have additional questions, please contact our customer support team for personalized assistance.